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We’re an independent IT service management website – home of best practice, high-quality, and freely-available ITSM content written by ITSM practitioners, ITSM consultants, ITSM trainers, ITSM tools vendors, and IT industry analysts. All were created to make your ITSM and business outcomes better. Get reading about the latest ITSM, ITIL, and ITSM tools trends!

The Ticketless Enterprise: How AI Agents Prevent Work Instead of Processing It

  • Posted by Shankar Gomathi on June 12, 2026

The best support tickets are the ones never submitted. And with the emergence of AI, a ticketless enterprise is becoming a reality, allowing Enterprise operations teams to become more effective and less expensive.

Provance ServiceTeam ITSM Enterprise 3.0

  • Posted by Stephen Mann on June 11, 2026

Provance ServiceTeam ITSM Enterprise 3.0 continues the platform’s evolution as a Microsoft-centric service management solution built natively on Microsoft Power Platform. Designed for organizations looking to maximize existing Microsoft investments, the solution combines ITIL-aligned service management capabilities with low-code flexibility, workflow automation, AI-driven innovation, and deep integration across Microsoft 365, Azure, Power BI, Power Automate, and related technologies. ServiceTeam ITSM Enterprise 3.0 offers organizations a modern alternative to traditional ITSM tools while leveraging the scalability, security, and extensibility of the Microsoft ecosystem.

Agentic IT and Third-Party Risk: Why Trusted Runtime Truth Matters

  • Posted by Salil Karkarni on June 10, 2026

Strategic roadmaps are filling up with AI agents, command towers, and intelligent automation. Yet both Agentic IT and third-party risk programs share a hidden constraint that rarely makes it into keynotes: neither can succeed without a trusted, runtime view of what exists, how it is connected, and which services it supports.

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